itSMF UK Seminar – Service Catalogues & Service Portfolios
“Service catalogue, service portfolio and service level management are the essential elements of the relationship between IT and the business. Without these processes in place, it is increasingly difficult to define what IT services are available to the business and on what basis.
But the relationship between service catalogues and service portfolios is often poorly understood, and this can lead to confusion and misunderstanding. This seminar explains how these concepts inter-relate, and helps attendees to build a solution that suits their specific business needs. “Problem management is often the most under used process, and is described by some as the “If we only have the time” process. In reality it is a process that if used correctly adds real value to the business, and supports all of the other service management processes. To get there, there is a need to invest both time and resource – the very things that problem managers have little of.”
- Wednesday 18th April 2012, 9am – 4pm
- The National Motorcycle Museum, Coventry Road, Solihull, West Midlands, B92 0EJ
- National Motorcycle Museum Website
- Map & Directions
- itSMF UK
- Service catalogue – all things to all people?Not only is the service catalogue a way to orientate your organization and processes around services, it is also a user facing service itself. This is Unilever’s experience of delivering a user-friendly catalogue that is part of improved customer satisfaction. ~ Andrew Davies, Unilever
- Unlocking the potential of service portfolios and service catalogues, and measuring the right thing This presentation will destroy some myths, make you think differently, and give you the tools to continually improve both IT and the business by integrating portfolios, catalogues and measures. ~ Kevin Holland, UK Public Sector Consultant.
- Magic wand session: Service catalogues and service portfolios in your organizationTake part in one of our interactive round table discussions, led by Dr Don Page of Marval, and discuss the answers to some key questions concerning service catalogue and service portfolio implementation. ~ Don Page, Marval
- The service portfolio – the new tool in your service management toolset Just when you have finally understood the concept of the service catalogue and managed to produce a useful addition to your service management toolset, along comes ITIL v3 and the service portfolio. What is it, how does it help us? This presentation will give you some answers. Rob Young, Fox IT