On the 12th September AXELOS (the new commercial joint venture between the UK Government and Capita) arranged an evening at the BCS offices in Covent Garden to discuss its plans for the future of ITIL, and the rest of the Best Practice Management portfolio, now that they’re the new custodians.
When I arrived, long before the presentation started, I couldn’t help notice a large crowd of people already there (I’m normally the first) – inside and outside the event rooms people where busy chatting, networking and enjoying the refreshments. The atmosphere was building – attendees were genuinely excited and concerned as to what AXELOS had planned.
AXELOS is a hot topic
It’s currently the hottest topic in the ITSM space – reflected when a week before the event the venue was fully booked. Luckily for us nobody was disappointed – BCS had the capacity to move the event to a larger room to accommodate a diverse audience that included ATO’s, consultants, penguins, ITSM tool vendors, sector analysts, and practitioners like myself to hear what Chris Barrett – Director and “opening batsman” for AXELOS had to say about the new joint venture.
AXELOS themselves are in their infancy and are still pulling together a management team and working towards full autonomy by 1st January 2014. The new joint venture will no longer be bound by government constraints, “the shackles are off”, which in my opinion can only be a good thing. Asked who keeps AXELOS on the straight and narrow – Chris replied “the community”.
Over the 90 minute session Chris walked through his slides giving the attendees an enthusiastic insight into the JV which was reciprocated by a lively audience who came armed with an arsenal of questions.
Quality, relevance and innovation were the themes running through the presentation and are clearly a strategic aim of the JV. The quality is there, but Chris is keen that AXELOS raise the bar, improving the framework and making it more relevant to specific groups such as practitioner’s and CIO’s.
This will come with ideas such as
- Stronger links to its community and stakeholder groups with a more open and less isolated stance
- Referencing areas that other frameworks do well that isn’t a key strength of ITIL and complimenting the ISO standards that ITIL helps to underpin
- Different flavours of courses – refresher, advisory and tailor made training for an organisation could be offered as well as of off shelf learning
- Internationally they’ll focus on areas that are more relevant to different regions, cultures translations and local nuances; these will be carefully thought through to grow the brand
Training was a hot topic and as with any change people get anxious, some were hanging off each and every one of Chris’s words. He explained it isn’t about doing away with how things are done now – but exploring opportunities such as gamification and giving the end user more options.
The best training in my opinion still comes from having a trainer who has been there and has the experience (and scars) to convey the learning’s. Whether this is via slides, e-Learning or gamification doesn’t matter. It’s about how it feels and the choices that are the best for each individual.
It’s no secret that G2G3 was recently acquired by Capita (the bigger half of the JV) and naturally there will be some influence. Chris added that in his mind this adds to the quality and fuels the innovation, but stressed that it would not be mandatory, simply an added choice for ATO’s. Personally I can’t wait to try it!
An idea being bounced around is to modulate ITIL. Benefits of doing this would be not having to have a refresher every five years, keeping it progressively updated and relevant, improved interaction with MSP and Prince2 leading to the possibility of a common glossary, and learning the parts of ITIL that are relevant to you. For those in the audience that have been “doing” ITIL for a while, this approach has a sense of ITIL V2 about it.
The AXELOS plan and challenges
Short-term – Minimal disruption to the ecosystem
Medium-term – Continue relationship building with the various stakeholder groups and organisations such as The BCS, ITSMF UK and SDI
Long-term – Developing brand ITIL and ultimately achieving the goal of making ITIL a global framework truly recognised internationally, developing new Best Practice Management products and working with other frameworks.
This is nothing short of an ambitious vision from AXELOS. Inevitably there will be difficult key decisions to be made and “not everybody will be pleased, but everybody will be listened to” – Aspects of ITIL and the Best Practice Management Portfolio need to be nurtured and invigorated and it’s reassuring to know that this is the direction AXELOS is taking.
Chris had a good innings and took a record breaking 49 questions from an empowered audience that evening and probably many more afterwards. I guess he may have come away from the BCS that night feeling like he scored his first century.
As always, if you have an opinion as to the future of ITIL, please respond to this blog or email AXELOS direct. You can also follow what’s happening by looking for their communications on Twitter or Google+
This article was contributed by Gregory Baylis-Hall, IT Service Management Analyst at Berwin Leighton Paisner LLP. Enthusiastically geeky about the Service Management schema – he enjoys working out how it all connects together. Follow him on Twitter.