In addition, Ken also talks about:
- His work with AXELOS
- Shadow IT
- Best practice frameworks, and whether ITIL is still relevant
Please note that owing to this interview being filmed live at the Pink Elephant event, there may be some minor volume issues and background noises throughout this video.
About Engaged Consulting Inc (ECI)
ECI is a premier provider of advisory and technical consulting services that focuses on the area where Service Management, Personnel/Organizational Development, and Data Center/Technology initiatives converge.
About Pink Elephant
A global company with a proud and pioneering 30 year history – the world’s #1 supplier of IT Service Management and ITIL® education, conferences and consulting.Visit www.pinkelephant.com for more information about the company, services and products. This video was filmed at the 2014 Pink Elephant Conference. The 19th Annual Pink Elephant International IT Service Management Conference and Exhibition will take place at the Bellagio Hotel in Las Vegas, February 15-18 2015. Registration is now open.