Podcast Episode 2: 'Hot tables' at SITS, ITSM Industry News, CSI and Barclay in his onesie?

ManageEngine
Thanks to our friends at ManageEngine for sponsoring this podcast.

Episode 2 of The ITSM Review Podcast!

Hosted by Barclay Rae and Rebecca Beach.

Special Guest: Stuart Rance from Optimal Service Management

ITSM Industry News

CSI

  • Most problem management is CSI
  • CSI – source of the biggest ROI
  • Metrics for change management, Real meaningful metrics for CSI
  • Stuart Rance – Balanced Scorecard Approach
  • 1. What does it look like for the customer?
  • 2. How well are my internal processes running?
  • 3. What do the finances look like?
  • 4. What am I doing to learn and improve?
  • Taking Service Forward

Our next Podcast is scheduled to be recorded at SITS14.

If you have industry news to share ahead of our next podcast please give me a shout.

Thanks to our friends at ManageEngine for sponsoring this podcast.

ITAM Review and ITSM Review Feeds

Podcast Episode 1: Pink14 and the best moustache in the world

ManageEngine
Thanks to our friends at ManageEngine for sponsoring this podcast.

We are pleased to lift the lid on our very first podcast!

Recorded at Pink14 in Las Vegas with Barclay Rae and Rebecca Beach with guest Ian Aitchison from LANDESK.

The team discuss Shadow IT, Axelos Announcements, Pink Conference agenda and other industry news (not forgetting the best moustache in the world!)

Listen on SoundCloud here (Itunes feed to follow soon).

Who and what would you like to hear on future podcasts? Please get in touch and let us know – Drop us a line, leave a comment on this blog post or post ideas on our community forum. Thanks.

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