I’ve said it before and I’ll say it again. Being just “good enough” isn’t good enough any more. We live in an age of innovation and CSI; where we need to be continually adapting to changing business priorities and finding ways to be leaner and more agile in our delivery. But let’s face it, how does that work in the real world? A real world where budgets are limited, resources are stretched and our people feel overworked and undervalued.
Enter EasyVista with their ITSM tool. With over 20 years of industry experience, as well as being Pink Verified for 11 processes; here’s what they have to say on digitisation.
Digitisation The EasyVista Way
The IT service desk has become ground zero for the Digital Workplace that is currently transforming the work environment and fundamentally changing the relationship between employers and employees. It’s no longer just a place to get IT support. The IT service desk is evolving to become an employee concierge of sorts, offering fast, easy access to all kinds of employee services—things like HR benefits, payroll information, facilities services and hard and soft asset tracking.
We believe that with its digital-first approach EasyVista is at the forefront of enabling enterprise companies to launch their digital workplaces. Serving 1,000+ enterprise companies around the world, EasyVista has many real-world examples of this major trend in the IT service management industry.
If you speak to any of the companies investing in EasyVista IT service management platform — whether they are in retail, insurance, higher education, healthcare, government, etc. — it’s clear how integral their charters have become to corporate strategic initiatives. In fact, Gartner * wrote recently that digital workplace leaders should understand the needs of employees to help focus digital workplace priorities, include non-IT business units in digital workplace planning and execution, and make the service desk one of the focal points of the digital workplace.”
Kevin Coppins, EasyVista General Manager of North America couldn’t agree more. He will tell you that the future success in service management depends on a philosophical commitment to the employee service experience, including:
- Stronger focus on mobility to enable productivity from anywhere
- More emphasis on a ‘service apps’ mentality mirroring what we’re accustomed to in our lives outside of work
- Deeper integration with a wide range of enterprise systems
- Services that can be quickly created and tailored for any number of employee needs.
- Services that are device agnostic and available to workers across a variety of platforms or operating systems.
Kevin says companies that leverage the service desk to advance their digital workplace strategy are seeing improvements in several ways:
- Better support for emerging work styles
- Increased employee productivity and overall agility
- Higher employee morale and motivation
How are companies embracing the digital workplace? They:
- are turning the service desk into a hub for the digital workplace
- are including non-IT business units in digital workplace planning and execution
- can better understand the service needs of their employees
- are embracing shadow IT trends
- are using a bimodal approach to IT investments to support changing work and business models
- can allow time for IT to deliver quick value to the organization
- are changing laggard perceptions to an attitude of innovation
The EasyVista vision is easy to deliver, easy to use and with over 6 million SaaS end users and a customer renewal rate of over 98% they must be doing something right!
EasyVista are certainly gaining ground in a packed ITSM market place. They’ve been crowned a high performer by G2 Crowd and have been selected for Gartner Peer Insights. One of the things that differentiates EasyVista is that it is purpose built as a mobile-first experience. Instead of a more traditional experience where it can take months to roll out an enterprise level ITSM tool, EasyVista uses service apps to get customers up and running quickly.
The EasyVista ethos is to use their proven power (hello 20+ years of innovation!) to deliver awesome services without having to spend millions on delivery or supporting tools. EasyVista are seeing a shift from Chief Information Officers to Chief Service Providers and with the industry shift to enterprise Service Management, using ITSM outside of IT to drive other functions like HR, Finance and Facilities, it’s not hard to see why.
The EasyVista tool is run on service based apps and features codeless functionality meaning that you can customise it to fit your business without needing to write a single line of code. The portals are role based and EasyVista aim to have their customers achieve value realisation within 60 days of deployment.
The ITSM industry is certainly taking notice. Gartner placed EasyVista third behind ServiceNow and BMC in terms of digital workplace leadership; given the scale of both the BMC and ServiceNow offerings, EasyVista offers customers a real alternative. An alternative that’s agile, service based and a tool that used digital transformation as an enablement strategy rather than a reactive, defensive strategy.
Awesome services, proven power and over 1,000 happy customers? Deal us in!!
* Gartner, Recipe for Digital Workplace Execution: Transform the Employee Experience, March 2016.