I was lucky enough to speak to Chris Pope, senior director of strategy at ServiceNow, ahead of Knowledge 16, ServiceNow ’s flagship event in Las Vegas. Chris talked about the future of ITSM, the ten-year anniversary of the Knowledge Conference and the importance of celebrating new customers with cake!
You can listen to the podcast on SoundCloud:
Are you planning to go to Knowledge 16? Let us know in the comments!
I spoke to conference rockstars David Crouch and John Gilmore about life, the universe, ITIL, Agile and DevOps!
David’s session is: ‘The pros and cons of adhering to a single best practice framework – tales from the trenches‘ and John’s session is about integrating SDLC, DevOps & ITSM so between the two of them, there was a wealth of experience on the line.
Some of the things we talked about were traditional versus Agile approaches, closed loop models and how ITIL has evolved over time.
You can listen to the podcast on SoundCloud.
Who and what would you like to hear on future podcasts? Please get in touch and let us know – Drop us a line, send us a Tweet, leave a comment on this blog post or post ideas on our community forum. Thanks.
BEYOND20 SIXTEEN Image Credits
In Episode 10 of the podcast Barclay Rae discusses the Self Service and automation with Simon Kent, Chief Innovation Officer at Sollertis Limited, Doug Tedder, ITSM Consultant at Tedder Consulting LLC and Eddie Vidal, Manager of the UMIT Service Desk at the University of Miami.
Topics include:
View all our podcasts on SoundCloud or iTunes.
In Episode 9 of the podcast, SLM and the Currency of Business, Barclay Rae and myself discuss Service Level Management with Clive Davey, IT Service Level Manager at a leading financial institution in the UK.
Topics include:
View all our podcasts on SoundCloud or iTunes.
ITSM Review Podcast Episode 8: ITSM Outside IT – Enterprise Service Management
In this episode Barclay Rae, Shane Carlson from Fruition Partners and Martin Thompson discuss using ITSM principles and technology outside the IT department – known as Enterprise Service Management.
Topics include:
Links mentioned in the podcast and further reading:
Outside IT Review by Barclay Rae
The ITSM Review are holding a series of seminars this year headed by ITSM superstar Barclay Rae. We will be starting in March with Transforming User Experience – Enterprise Service Management & Self Service. For more information click here
This podcast was recorded at the end of October 2014.
Episode 7 is the first in a series of crossover podcasts between The ITSM Review and The ITAM Review. Co-hosted by analysts Rebecca Beach and David Foxen, ITSM versus ITAM includes guests from each side of the divide:
Episode 4 of the ITSM Review podcast hosted by Barclay Rae.
Episode 3 of the ITSM Review Podcast. Hosted by SITS14 contributor of the year Barclay Rae (Congrats Barclay!).
Podcast guests include a “Fruit salad” of ITSM folks:
Episode 2 of The ITSM Review Podcast!
Hosted by Barclay Rae and Rebecca Beach.
Special Guest: Stuart Rance from Optimal Service Management
Our next Podcast is scheduled to be recorded at SITS14.
If you have industry news to share ahead of our next podcast please give me a shout.
Thanks to our friends at ManageEngine for sponsoring this podcast.
We are pleased to lift the lid on our very first podcast!
Recorded at Pink14 in Las Vegas with Barclay Rae and Rebecca Beach with guest Ian Aitchison from LANDESK.
The team discuss Shadow IT, Axelos Announcements, Pink Conference agenda and other industry news (not forgetting the best moustache in the world!)
Listen on SoundCloud here (Itunes feed to follow soon).
Who and what would you like to hear on future podcasts? Please get in touch and let us know – Drop us a line, leave a comment on this blog post or post ideas on our community forum. Thanks.
